To provide stakeholders with world-class payments, clearing and settlement services in line with international best practice and promote efficient, safe and sound payments system'

Payments and Settlement Department is responsible for providing an efficient, secure and reliable payment system infrastructure that safeguards a stable financial system in the country. In pursuit of this, the Department collaborates with private sector institutions, international organisations and Government departments to introduce improvements to the National Payments System.

The Department is the custodian and driver of the National Payments System (NPS) Vision and Strategy, which outlines the essential characteristics of Botswana’s future and sustainable NPS, reflecting the way forward and identifying key strategic actions in the continued development of the country’s payment system.  The Strategy is the collective opinions of Botswana’s NPS stakeholders, gained through cooperative participation and consultations. The Department also collaborates with SADC member central banks through the SADC Payment Systems Oversight Committee (PSOC), in the reform and modernisation of the NPS and implements initiatives agreed to and approved by the Committee of Central Bank Governors (CCBG). 

The Department oversees the NPS as guided by the National Clearance and Settlement Systems (NCSS) Act, (Cap 46:06),  the Electronic Payments Services (EPS) Regulations, 2019 and National Payments System Oversight Policy

In addition to its oversight and compliance role,  the Department provides back office support services to the Reserves Management function of the Bank, acts as a payment agent for Government foreign currency payments,  operates and manages the Real Time Gross Settlement System -  Botswana Interbank Settlement System (BISS). Linked to the SWIFT platform, the BISS provides a secure and robust settlement environment of high value and time critical payments. It works efficiently on a finality and irrevocable settlement basis that is guided by international best practice.

The Department is headed by a Director supported by two Deputy Directors.


Personal Assistant:

Ms S Ndebele

Tel:      (267) 3606188

Fax:     (267) 3912101



Deputy Directors:

Ms N Raditloaneng

Ms E Sennanyana



Ms T. Mack

Tel:      (267) 3606331